Highlighting Safety
August 12, 2019Employee of the Month – David Lewis – September 2019
September 4, 2019Submission by: Erin Kofoed, Executive Assistant
Today, I’d like to point out that we have a LONG LIST of Customer Service Values. Some may argue that we have too many, but I think it’s good to have LOTS of values to follow and model yourself after. In everyday interactions, I know I can spot about 4 or 5 of our values that can apply to the situation, and also to the many things that occurred throughout the whole day.
I’d like to illustrate my point. In our corporate huddle we watched this video (below). I asked our staff to name which ONE customer service value they noticed happening in the video. Why don’t you join us, pull out your service values now, and while you watch the video see if you notice one that applies to the situation (Seinfeld, Soup Nazi Compilation).
In our group meeting the values people shouted out were:
- Do it right the first time (intended to state that had Elaine ordered correctly, it would have saved her a lot of trouble later on)
- Clock it (stating maybe they could have been more respectful of the Soup Nazi’s time)
- Communicate (maybe if the communication was more clear it would have helped with misunderstandings)
- Focus on the Root, not the fruit (stating maybe more clear processes in the ordering line could have improved the outcome for customers)
- First Impressions (it seems ELaine and George and Jerry’s girlfriend may have left a lasting impression barring them from more soup in the future)
Whatever situation you find yourself in, try to reflect on our values as a company. Are you living up to them? And if not, what are you doing to correct that? What type of example are you to your staff, your residents, guests, owners, and tenants? Would they be able to name a few customer service values that they see in YOU with every interaction?
We then wrapped up our meeting by writing two interesting facts about ourselves on a paper airplane, and threw it across the room. Everyone got an airplane and had to guess who it was created by based on the facts. It’s always fun learning more about each other, and hey – that’s a value too: “PERSONAL CONNECTIONS: Take a moment to fully engage with others…listen, laugh, remember their name, and encourage them.”
This week – find ways to apply these values to your life, to your day, and to hold yourself accountable.
Thank you for everything you do to make Weigand-Omega Management a great place to work.
You are appreciated.
Sincerely,
Erin Kofoed (Executive Assistant)
On behalf of Craig Hanson