Submission by: Erin Kofoed, Executive Assistant
Today, I’d like to point out that we have a LONG LIST of Customer Service Values. Some may argue that we have too many, but I think it’s good to have LOTS of values to follow and model yourself after. In everyday interactions, I know I can spot about 4 or 5 of our values that can apply to the situation, and also to the many things that occurred throughout the whole day.
I’d like to illustrate my point. In our corporate huddle we watched this video (below). I asked our staff to name which ONE customer service value they noticed happening in the video. Why don’t you join us, pull out your service values now, and while you watch the video see if you notice one that applies to the situation (Seinfeld, Soup Nazi Compilation).
In our group meeting the values people shouted out were:
Whatever situation you find yourself in, try to reflect on our values as a company. Are you living up to them? And if not, what are you doing to correct that? What type of example are you to your staff, your residents, guests, owners, and tenants? Would they be able to name a few customer service values that they see in YOU with every interaction?
We then wrapped up our meeting by writing two interesting facts about ourselves on a paper airplane, and threw it across the room. Everyone got an airplane and had to guess who it was created by based on the facts. It’s always fun learning more about each other, and hey – that’s a value too: “PERSONAL CONNECTIONS: Take a moment to fully engage with others…listen, laugh, remember their name, and encourage them.”
This week – find ways to apply these values to your life, to your day, and to hold yourself accountable.
Thank you for everything you do to make Weigand-Omega Management a great place to work.
You are appreciated.
Erin Kofoed (Executive Assistant)
On behalf of Craig Hanson